The things people ask most
Every answer here is the same one APA works from, and it changes the moment the policy does.
What does Cabana charge?
The host or operator keeps 100% of the price they list. When you book, the full total you will pay, including any Cabana facilitation, is shown at checkout before you pay, and nothing is added afterwards.
Food and shopping orders are paid at the kitchen's or seller's listed price. Cabana Rooms is a small monthly membership, priced on the rooms page.
Ways to reach us
All of them are inside Cabana. That is deliberate: whoever answers can already see your booking.
connect@cabana.africa
Guests, bookings, refunds, accounts. We reply within 24 hours.
partnership@cabana.africa
Hosts, tour operators, drivers, kitchens. The partnerships team.
Why there is no phone number or WhatsApp.
A number reaches somebody who has no idea who you are. Support inside Cabana reaches somebody who can already see your booking,
your payment and everything you have already said — including to APA. That is the whole reason your conversation follows you
from page to page instead of starting over, and why an urgent problem gets flagged to a real person the second it is one.